Hand in Hand VIC Participant Handbook is a good reference guide to better understand our provided services and service delivery guides.

This is about the NDIS and You.

The purpose of this policy on decision making and choice is to promote individual rights to freedom of expression, self-determination, decision-making and the achievement of positive outcomes for individuals living with Disability and related conditions and their families.

The Participant service delivery policy applies to all staff working across all services delivery types which involves work with individuals and families.

Hand in Hand Home and Community Care (VIC)’s aim is to work with participants, families, advocates, communities and other providers to achieve the best outcome for the participant. This communication will allow all parties to share ideas and knowledge to ensure that the supports are relevant, appropriate and in line with the service agreement.

Hand in Hand Home and Community Care (VIC) aims to provide a quality service and values your feedback to assist in improving the way we work.

Hand in Hand Home and Community Care (VIC) is committed to providing high quality, responsive, client focused care to all people, in its services with a focus on care, quality, innovation and excellence. 

Hand in Hand Home and Community Care (VIC) is committed to providing quality services and your right to privacy and confidentiality will be recognised, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you in respect to how we manage your Personal Information.

This guideline is intended to provide a framework and procedures for reporting, responding and managing to the critical and reportable incidents arising in the context of Hand in Hand Home and Community Care (VIC) NDIS supports or services.

To describe the support coordination process, both standard and specialist, including complexity and risk management in participant lives.

This policy outlines the process Hand in Hand Home and Community Care (VIC) must take in managing any perceived or actual conflicts of interest in relation to the contracting and delivery of supports to participants of the NDIS Commission (NDIS).

We will need this information from you to start our working relationship.