NDIS Support Coordination across Victoria

Hand in Hand Home and Community Care VIC

Support Coordination Services

Level 3 - Specialist Support Coordination

Our Support Coordination takes the stress out of your NDIS Plan. Our experienced team ensure you get the most out of your approved funding and helps you roll out the supports identified in your plan.

Your Hand in Hand VIC Support Coordinator will work with you to:

  • find and connect to the most suitable service providers to deliver the support identified in your plan

  • minimise the complexity of negotiating with service providers

  • strengthen and enhance your opportunity to participate actively in the community

  • ensure your supports meet their obligations, legally and contractually

  • achieve greater independence to self-direct services and supports in the long term

  • manage any issues with your supports should they arise

  • provide the NDIA with reports as required so that you can focus on living the life you want

Level 2 - Coordination of Support

Our Support Coordinators will focus on supporting our NDIS participants to direct their lives and on assisting participants in building and maintaining a resilient formal and information support network.

To achieve these goals, we work with you and your appointed representatives to understand the funding, identify your preferences and how you would like to design your support services.

Some Support Coordination functions we can help you with;

  • Understand your NDIS Plan

  • Connect with Supports and Services

  • Establish and manage Supports

  • Coach, Refine and Reflect with Participant

  • Targeted Support Coordination to preferred service/ function

  • Crisis Planning to focus on prevention, mitigation and actions

  • Building Participants capacity and resilience

  • Help with reporting to the NDIA

Reasons to work with our Support Coordinators

Capacity Building and Support Coordination by our team means an unbiased and impartial way of arranging your services by a trusted person.

We support people with all levels of disabilities, including high, complex, mental, and physical disability needs. We match your needs with one of our team members to ensure you get the best Support Coordinator.

We engage our NDIS participants to develop and strengthen their ability to design and build NDIS supports, emphasising linking to broader systems.

All our Support Coordination fees are included in your NDIS Plan and funded in the ‘Capacity Building’ support category. If it’s not there, you can request a review by the NDIA.

  • A friendly and caring provider who understands the needs of their clients

    MedDun, NDIS Participant/ Wantirna South

  • Hand in Hand VIC is a great service provider and highly recommend them to everyone.

    Viven, NDIS Participant/ Dandenong

  • Hand in Hand VIC get results and make seemingly impossible change happen. I know that even the most difficult situations will not worry you. You are also a pleasure to work with at all times.

    2023 Participant Satisfaction survey feedback

  • I enjoy how Hand in Hand VIC is Supporting my family member as well as our family

    2023 Participant Satisfaction survey feedback

  • Hand in Hand VIC Explains any details well and infromation on what is going to be next is concise

    2023 Participant Satisfaction survey feedback

Pricing

All of our Support Coordination fees are included in your NDIS Plan and funded in the ‘Capacity Building’ support category. If it’s not there, you can request a review by the NDIA.

Copy of the price guide can be found on the Commissions website at www.ndis.gov.au or by following this link.

Please feel free to contact us or the NDIS Commission if you require further assistance.

  • V. M. is an energetic and profoundly motivated individual

    V.M. lives with Sjogen's Syndrome, PTSD, Depression, Anxiety, and other physical disabilities. V.M.'s spirit over-performs their physical abilities from time to time, and due to an unfortunate change of life circumstances, V.M. had to lean on Hand in Hand VIC Support Coordination to find the best housing option. V.M. was the driving force throughout the relocation process, and our Hand in Hand VIC support successfully negotiated relocation and secured the required ILO NDIS funding to ensure their everyday needs were continually met. We look forward to the next chapter of our story together.

  • J. R. development beyond anyone’s expectations

    J.R. lives with Autism and other Mental Health disabilities. J.R. arrived to us with a complicated caseload. With the support of their guardian, Hand in Hand VIC was able to secure the appropriate SDA and SIL funding and arranged appropriately skilled Core and C.B. providers to support their disability needs and assure the quality of life this young individual deserves. J.R. is enjoying a supported, independent life. J.R. is learning life skills, which J.R. is putting to good use daily. Seeing this young individual develop beyond anyone's expectations is our joy!

  • J. K. is the representation of straight in our organistion

    J.K. lives with Complex Post Traumatic Stress Disorder (PTSD), depression, and panic disorder. As a formal professional, J.K. has an excellent knowledge of systems and contracted Hand in Hand VIC to guide them through the NDIS scheme. J.K. has leaned on Hand in Hand VIC to find Core and Capacity Building providers and represent J.K. in implementing their NDIS plan. J.K. found a highly supportive and knowledgeable Support Coordinator with whom they are comfortable with. J.K.'s assisting dog is with them during the day and helps them manage the participant's everyday symptoms.

  • M.C. a challenging case for some

    M.C.was referred to Hand in Hand VIC by the Office of the Public Advocate, Advocacy program. M.C. lives with Intellectual disability, Somatisation disorder, Anxiety, depression, and reduced vision. Hand in Hand, VIC assisted M.C. in finding their best Disability housing location and core provider and secured appropriate funding to meet M.C.'s everyday SIL needs. Quality of care and care hours delivery was essential for this participant, and Hand in Hand VIC successfully negotiated all parts of NDIS care contracts. Due to M.C.'s disabilities, their Hand in Hand VIC support coordinator assists with both Medicare and NDIS-funded care needs. After the participant completed the Advocacy program, Hand in Hand VIC continued to help them live with minimal representation and supports the participant's choice and control in their everyday life.

  • S. V. and her family had a challangind road

    S.V. lives with Bipolar disorder, PTSD, and Anxiety. Due to S.V.'s disability, this case is highly complex and changing. S.V.'s Hand in Hand VIC Support Coordinator works closely with the participant and appointed family members to guarantee all Core and Capacity Building providers match their changing needs. Hand in Hand VIC also works with S.V. to create, manage and implement they ILO NDIS system.

  • T. W. is a gentle individual with decades in the public health care system

    T.W. lives with Schizophrenia and other mental and physical health disabilities. Hand in Hand VIC helped T.W. secure their rental apartment and implemented Core funded provider to assist the participant's everyday needs. T.W's Hand in Hand VIC Support Coordinator also assisted them in creating and securing ILO funding to keep they dream alive. We wish the best for T.W., and the Hand in Hand VIC team is exceptionally proud to be part of this housing dream come true.

Hand in Hand Home and Community Care (VIC) Pty Ltd

ABN 63 638 072 705

NDIS Provier #4050084820

NDIS Registration ID: 4-G11AOCZ